Frequently asked questions
Bookings, memberships, hotel arrival, partnerships: answers to the questions we hear most.
Members
Booking, memberships, cancellations: the essentials for network users.
With my "day office" membership, can I access the same office every day?
No, your membership gives you a private space for the day somewhere within our network, but the office itself is allocated according to each hotel's availability.
Can I pause my membership?
No, but if you'd like more flexibility, we offer memberships on a rolling month-to-month basis.
What additional fees should I expect?
Printing, catering and posting mail on request are all charged as extras.
Are there any deposits?
For "day office" memberships, a bank card pre-authorisation will be required. For private offices, the deposit will be 2 months' rent excluding tax.
I often have guests; will reception be handled by the hotel?
Yes, each hotel provides a reception service during its opening hours.
Can I cancel a booking?
Yes, you can cancel your booking up to 4 hours before its start time. After that, the booking will still be charged.
Can't find your answer?
Write to us and we'll reply within 24 hours.
