General Terms of Use

Last updated: 11 August 2026

Article 1: Purpose and scope

The purpose of these General Terms of Use (the "Terms") is to define the conditions under which Aeria makes the platform available to members and enables the reservation of spaces with partner hotels.

The Terms apply to any use of the platform and to any reservation, to the exclusion of any other conditions, save for Aeria’s prior written agreement. The member declares that it has the legal capacity required to enter into a contract.

Article 2: Aeria’s role

Aeria acts as the operator of the platform and as an intermediary between the member and the partner hotel. Aeria facilitates the reservation of and access to the spaces and collects the corresponding payment, but is not the operator of the premises made available.

The contract relating to the use of the space is concluded exclusively between the member and the partner hotel. Aeria is neither the owner, nor the operator, nor the manager of the premises, and acts solely as a technical intermediary responsible for facilitating the reservation and the payment. There are therefore two distinct contractual relationships: on the one hand, the contract concluded between Aeria and the member, relating exclusively to access to the platform, the reservation and the processing of the payment; on the other hand, the contract concluded between the member and the partner hotel, relating to the provision and use of the space. This second contract is formed automatically at the time the reservation is confirmed on the platform, without any separate document having to be signed and without the member having to deal directly with the hotel: Aeria concludes the reservation in the name and on behalf of the partner hotel, under a specific mandate conferred by the latter and in its capacity as intermediary. Aeria is not a party to this second contract, is not liable for any of the partner hotel’s obligations and assumes no joint and several liability with it. Payment made into Aeria’s hands nevertheless releases the member from its payment obligation towards the partner hotel up to the amount paid, Aeria acting in this respect exclusively as a collection agent on behalf of the partner hotel. Such collection constitutes a mere technical payment function and confers on Aeria neither the status of supplier or seller of the service, nor any obligation or liability in respect of the partner hotel’s services, beyond transferring to the latter the sums actually received. Aeria provides no guarantee as to the performance of the contract concluded between the member and the partner hotel.

The fitting-out, safety, sanitary condition, equipment and maintenance of the spaces are the responsibility of the partner hotel, including risks relating to the building and its installations, in particular fire and the resulting damage. Any liability relating to the premises, equipment, installations, hotel staff, catering, beverages, elevators, parking, access or additional services lies exclusively with the partner hotel. Aeria does not guarantee the uninterrupted availability of a given space and may, in the event of unavailability, offer an equivalent space or refund the reservation concerned. The composition of the network of partner hotels may change at any time; Aeria does not guarantee the presence or continued participation of any given establishment within the network. The closure, withdrawal or replacement of a partner hotel gives rise to no compensation, the affected reservations being handled in accordance with Article 7. The photographs appearing on the platform are non-contractual. The descriptive information about the hotels is provided under their responsibility.

Article 3: Registration and member account

Access to the services requires the creation of an account. The member undertakes to provide accurate, complete and up-to-date information, and to update it in the event of any change.

The login credentials are strictly personal and confidential. The member is responsible for any use of its account. Any unauthorised use must be reported to Aeria without delay.

Aeria reserves the right to refuse a registration or to suspend an account in the event of a breach of these Terms, in accordance with Article 15.

Article 4: Reservation and access to spaces

The reservation is made via the platform, for a specific time slot and a specific space. The reservation is firm upon confirmation by the platform. A confirmation summarising the essential conditions is sent to the member.

Access to the space is strictly limited to the reserved time slot. The member complies with the access conditions specific to each partner hotel (opening hours, presentation of an identity document, any check-in formalities). The member may not assign or sub-let a reservation without Aeria’s written agreement. The partner hotel and Aeria may refuse access to a space or terminate it early in the event of non-compliance with these Terms, with the internal rules or with the partner hotel’s safety instructions, or in the event of inappropriate behaviour, manifest intoxication or a risk to the safety or peace of persons or property, and this even where the reservation is confirmed; in such a case, the reservation remains due and gives rise to no refund, without prejudice to Article 15.

Identity verification by the partner hotel.

In order to secure access to the spaces and to comply with its legal obligations as well as its security and registration requirements, the partner hotel may request directly from the member, upon access to the space, the presentation of an official identity document (identity card, passport or equivalent document). This verification is the exclusive responsibility of the partner hotel; Aeria does not collect, transmit or retain such identity data. The processing of this data by the partner hotel is its sole responsibility, in accordance with the applicable data protection legislation.

Article 5: Price, payment and VAT

The applicable prices are those displayed on the platform at the time of the reservation. Unless otherwise indicated, prices are expressed in Swiss francs (CHF).

As Aeria is not, to date, subject to VAT, it does not add or charge any VAT on its own intermediary remuneration. The price of the services provided by the partner hotel may include Swiss value added tax (VAT) at the applicable rate (currently 8.1%), due by the partner hotel; where it applies, this VAT is included in the price displayed and shown on the receipt. Aeria collects the price, including the hotel’s VAT where applicable, as a collection agent on behalf of the partner hotel.

Payment is due upon reservation, by the means of payment offered on the platform. Aeria, or its payment service provider, issues the corresponding receipt. In the event of payment failure, the reservation is not confirmed. Aeria is in no event liable for any malfunction of the payment service provider.

Article 6: Deposit and pre-authorisation

For certain categories of space, in particular rooms used on a day-use basis, a guarantee in the form of a bank pre-authorisation of CHF 300 will be required as a deposit. This pre-authorisation is not a debit; it is released after use, subject to Article 11 in the event of damage or breach.

The amount and terms of the deposit are indicated to the member before confirmation of the reservation.

Article 7: Cancellation and modification

The member may cancel or modify a reservation free of charge up to four (4) hours before the start of the reserved time slot. After this deadline, the reservation is due and gives rise to no refund, unless a mandatory provision provides otherwise or Aeria makes a goodwill gesture.

Aeria may, on an exceptional basis and in particular in the event of unavailability of the space or force majeure, cancel or move a reservation. In such a case, Aeria offers an equivalent space or provides a full refund of the reservation concerned, to the exclusion of any other compensation. Aeria may cancel any suspicious reservation without compensation.

Article 8: Rules for the use of spaces

The member undertakes to use the space with due care, respecting the premises, the staff, the other clients and the partner hotel’s internal rules. The space is intended exclusively for quiet office activity. The member undertakes in particular to:

• Respect the intended purpose of the space and the reserved time slot;

• Not carry out any unlawful, dangerous or noisy activity, or any activity contrary to public order and morality;

• Not damage the premises, the furniture or the equipment made available;

• Comply with the safety instructions and the no-smoking rule;

• Leave the space in the condition in which it was found, at the end of the reserved slot.

Article 9: Member’s obligations

The member guarantees the accuracy of the information provided and refrains from any fraudulent use of the platform. The member is solely responsible for the data, content and equipment it introduces or uses in the space, as well as for compliance with the laws applicable to its activity. The member remains the sole custodian of all of its personal belongings. The member is solely responsible for the confidentiality of the information it consults or processes.

The member may only receive visitors in the space with the prior agreement of the partner hotel, and is liable for their acts in accordance with Article 11. Visitors are subject to these Terms as well as to the partner hotel’s internal rules, the member warranting their compliance. Animals are not admitted in the spaces, with the exception of assistance dogs and subject to the partner hotel’s internal rules. The member installs no equipment, hardware or software on the infrastructure of the partner hotel or of Aeria without prior authorisation. The following are in particular prohibited: carrying out any sales or canvassing activity towards other clients, organising events open to the public, using the partner hotel’s address as a registered office or business address, as well as any activity incompatible with quiet office activity.

Article 10: Aeria’s liability

Aeria provides its services with the required care. Its liability is limited to the proper performance of the intermediation, reservation and payment services for which it is itself responsible.

Within the limits permitted by applicable law, Aeria is not liable for:

• The condition, safety, actual availability or quality of the spaces, which are the responsibility of the partner hotel;

• Indirect damage, such as loss of business, loss of data, loss of turnover or damage to reputation;

• Interruptions, unavailability or malfunctions of the platform beyond its control;

• The acts of the partner hotels, of other members or of any third party;

• The theft, loss or deterioration of the member’s personal effects and property (in particular computer, equipment and documents), which remain at all times under its sole custody and supervision;

• The security of the networks and connections made available, in particular any unauthorised access, hacking or compromise of the Wi-Fi or of the data transiting through these networks;

• The loss, theft or non-return of the keys, badges or other means of access provided to the member;

• Harm to the physical safety of persons, in particular assaults or other acts of third parties, subject to the mandatory provisions protecting life and bodily integrity.

Aeria does not guarantee the internet speed, the stability of the connection, or the compatibility of the member’s equipment.

The platform is provided "as is" and subject to availability. Aeria does not guarantee continuous, uninterrupted or error-free access and may temporarily suspend access to the platform for reasons of maintenance, updating or security, without such suspension giving rise to any compensation. Aeria implements appropriate technical and organisational measures to protect the platform; however, to the extent permitted by applicable law and subject to data protection legislation, it is not liable for damage resulting from a cyberattack, unauthorised access or malicious software attributable to a third party. The member is responsible for the security of its own equipment, its access credentials and the backup of its data, to the extent permitted by law. In any event, and subject to mandatory provisions (in particular in the event of gross negligence, wilful misconduct or harm to life or bodily integrity), Aeria’s liability is limited to the amount of the reservation concerned, whatever the legal basis invoked (contractual, tortious or pre-contractual liability, unjust enrichment or any other basis).

The member acknowledges that any damage resulting from the use of a space is the exclusive responsibility of the partner hotel, save for gross negligence directly attributable to Aeria. The member waives, to the fullest extent permitted by applicable law, any recourse against Aeria for damage originating in the premises, equipment, staff, services or installations of the partner hotel. This waiver extends, to the same extent and subject to the mandatory provisions protecting life and bodily integrity, to bodily injury and material damage sustained in connection with the use of a space. The foregoing exclusions and waivers cover in particular, without this list being exhaustive: accidents and falls occurring in the spaces, theft and loss of personal effects, water damage and fires, breakdowns or interruptions of the Wi-Fi and networks, data losses, cyberattacks, as well as the temporary or permanent unavailability of a partner hotel or of a space.

Article 11: Damage and member’s liability

The member is liable for any damage caused by itself or by the persons it introduces into the space. In the event of established damage, loss or breach, Aeria or the partner hotel may claim the corresponding compensation, where applicable by charging it against the pre-authorisation provided for in Article 6, without such amount limiting the extent of the recoverable loss.

The member indemnifies and holds Aeria harmless against any claim, action or proceeding by third parties, including a partner hotel, originating in a breach by the member of these Terms, a violation of applicable law or any other fault on its part. In this respect, the member reimburses Aeria, on first demand, for all amounts borne by it as a result, in particular judgments rendered against it, damages, amounts paid under settlements concluded in good faith, court costs as well as legal fees and lawyers’ fees. This indemnity extends to claims originating in the acts of the persons the member introduces into the space. This indemnity survives the closure of the member’s account and the termination of these Terms.

Claims and disputes.

Any claim relating to the condition, safety or services of a space must be addressed directly to the partner hotel, which is solely responsible in this respect, and reported in writing to Aeria within forty-eight (48) hours following the end of the time slot concerned, with supporting documents. Claims relating to the platform, to a reservation or to a payment are addressed to Aeria, at info@aeria-workspaces.com, within thirty (30) days following the triggering event. Failing a report within these deadlines, the services concerned are deemed compliant, subject to mandatory provisions. Any damage attributed to the member is documented (photographs, written report) and notified to it before any charge against the deposit provided for in Article 6. Before any legal action, the parties shall endeavour to find an amicable solution within thirty (30) days from the written notification of the dispute; failing agreement, Article 20 applies.

Article 12: Insurance

The member is personally responsible for arranging the insurance necessary for its activity, in particular civil liability insurance. Aeria provides no insurance cover for the benefit of the member in respect of the use of the spaces. The member waives any recourse against Aeria to the extent that its insurer indemnifies it.

Article 13: Intellectual property

The platform, its content, its visual identity, its trademarks, logos and databases are protected and remain the exclusive property of Aeria or of its assignees. No reproduction, representation or exploitation, in whole or in part, is authorised without Aeria’s prior written agreement. The member benefits from a personal, non-exclusive, non-transferable and revocable licence to use the platform, limited to the duration of use of the services and to a use in accordance with these Terms.

Members’ reviews and content.

By publishing a review, comment or photograph on the platform, the member warrants that it is the author, that it holds the necessary rights and that it does not infringe the rights of third parties; the member grants Aeria a free, worldwide and non-exclusive licence to reproduce, represent and adapt this content for the purposes of operating and promoting the platform. Aeria may, without any general obligation to monitor, refuse, moderate or remove any unlawful, misleading content or content contrary to these Terms. The member refrains from publishing misleading or disparaging reviews and from photographing or filming other clients or the partner hotel’s staff without their agreement.

Article 14: Protection of personal data

Aeria processes members’ personal data in accordance with the Federal Act on Data Protection (FADP) and, where applicable, the GDPR, for the management of accounts, reservations, payments and the client relationship. The processing is based, depending on the case, on the performance of the contract, compliance with legal obligations, Aeria’s legitimate interest (platform security, prevention of abuse) or consent.

The member has the rights of access, rectification, erasure, restriction, objection and portability, the right to withdraw its consent at any time and the right to lodge a complaint with the competent supervisory authority (in Switzerland, the FDPIC). These rights are exercised at info@aeria-workspaces.com.

The data is communicated to the partner hotels, to the payment service provider and to Aeria’s technical subcontractors, solely to the extent necessary, and is never sold. It is retained for as long as necessary for the purposes pursued and then for the legal retention periods, and protected by appropriate technical and organisational measures.

Article 15: Term, suspension and termination

These Terms apply throughout the duration of use of the platform. The member may close its account at any time, subject to reservations in progress and sums due.

Aeria may suspend or close an account, with immediate effect and without compensation, in the event of a serious or repeated breach of these Terms, fraudulent use or behaviour harmful to Aeria, to a partner hotel or to a third party. The following are in particular considered serious breaches: fraud or attempted fraud, identity theft, use of an unauthorised means of payment or one belonging to a third party without their consent, the creation of multiple accounts with a view to circumventing these Terms, the manipulation of reviews as well as any abuse of the platform. In the event of an unjustified payment dispute (chargeback), the amounts due remain fully payable, increased by the bank and processing fees borne by Aeria; Aeria may suspend the member’s account until they are fully settled. Aeria reserves the right to report any fraudulent behaviour to the competent authorities.

Article 16: Force majeure

No party may be held liable for a breach resulting from an event of force majeure, that is, any unforeseeable, insurmountable and external event beyond its reasonable control, including in particular natural disasters, fires, epidemics, strikes, decisions of the authorities, electricity or telecommunications outages and cyberattacks. The affected obligations are suspended for the duration of the impediment.

Article 17: Amendment of the Terms

Aeria may amend these Terms in order to take account of legal, technical or commercial developments. The applicable Terms are those in force at the time of the reservation. Members are informed of substantial amendments by an appropriate means; continued use of the platform constitutes acceptance of the amended Terms.

Article 18: Availability of spaces and subscription plans

This article applies to a member holding a coworking subscription or a daily office subscription. Aeria undertakes to offer such a member a room equipped with a desk or a coworking spot available within its network of partner hotels.

The member benefits from access to an available space within the network, without being able to require a specific establishment, address or location, including in the event of the closure, withdrawal or replacement of a partner hotel. The subscription confers a right of access to the network as a whole, and not to a particular establishment: no specific hotel is guaranteed to the member, even if that establishment appears on the platform, is featured there or has been regularly frequented by the member.

If no office or coworking spot is available anywhere in the network for the day concerned, the treatment depends on the member’s plan. For a member holding an unlimited access plan, which presupposes daily access to the network, Aeria refunds the corresponding day, to the exclusion of any other compensation. For a member holding a plan with a limited number of days (for example ten (10) days per month), the unavailability gives rise to no refund; the day concerned is not deducted from its plan and remains usable on another day, subject to network availability.

Article 19: Miscellaneous provisions

If a clause of these Terms were held to be void or unenforceable, the other clauses would retain their full validity, and the clause concerned would be replaced by a valid provision of equivalent economic effect.

Aeria may assign all or part of its rights and obligations to a third party, in particular in the context of a reorganisation. Aeria may freely use subcontractors for the performance of its services, without this altering its obligations under these Terms. These Terms, together with the privacy policy, constitute the entire agreement between the parties in relation to their subject matter.

These Terms are drawn up in French and may be translated into other languages. In the event of any discrepancy between the different language versions, the French version shall prevail.

Insolvency of Aeria.

In the event of the opening of bankruptcy proceedings, a composition moratorium or a liquidation against Aeria, the member is treated as an ordinary creditor and may assert any claims it may have only within the framework of the applicable proceedings. Subject to the mandatory provisions of debt-collection and bankruptcy law, no guarantee of refund of reservations, deposits, subscriptions or other sums paid is assumed by Aeria, by the partner hotels, by the payment service provider or by any third party beyond what results from the said proceedings.

Article 20: Governing law and jurisdiction

These Terms are governed by Swiss law, to the exclusion of conflict-of-law rules and non-mandatory international treaties.

Any dispute relating to their validity, interpretation or performance is subject to the exclusive jurisdiction of the courts of Aeria’s registered office, in Geneva, subject to a mandatory jurisdiction provided for by law in favour of the consumer member.