Terms and conditions

Last updated: 11 August 2026

Article 1: Purpose and scope

These Terms of Sale govern the sale, by Aeria Workspaces Sàrl ("Aeria"), of services for booking workspaces and rooms within its network of partner hotels, as well as the associated subscriptions, ordered via the platform www.aeria-workspaces.com.

They apply to any order placed by a client, to the exclusion of any other conditions, save for Aeria's prior written agreement. Validating an order constitutes unreserved acceptance of these Terms of Sale, in the version in force at the date of the order. The client declares that it has the legal capacity to contract and, where it acts on behalf of a company, the authority to bind it.

Article 2: Seller's identity and Aeria's role

The seller is Aeria Workspaces Sàrl, Chemin du Pont-de-Ville 5a, c/o Recogest Partners SA, 1224 Chêne-Bougeries, Switzerland (UID: CHE-396.203.698; e-mail: info@aeria-workspaces.com).

Aeria operates the platform and acts as an intermediary between the client and the partner hotel. The contract relating to the use of the space is concluded directly between the client and the partner hotel. Under a specific mandate conferred by the partner hotel, Aeria concludes the reservation in the name and on behalf of the latter and collects the price as a collection agent; the payment made into Aeria's hands releases the client from its payment obligation towards the partner hotel up to the amount paid. Aeria is neither the owner, nor the operator, nor the manager of the premises and assumes no obligation in respect of the partner hotel's services, beyond transferring the sums collected. All of these relationships are detailed in the Terms of Use.

Article 3: Definitions

• "Client": any natural or legal person placing an order on the platform;

• "Partner hotel": the establishment making the space available;

• "Service": the provision of a space (coworking, office, day-use, meeting room) and, where applicable, the associated services;

• "Instant booking": an order confirmed immediately online;

• "Quote": a priced offer prepared for specific requests (in particular meeting rooms), subject to confirmation.

Article 4: Services offered

Aeria offers the reservation of coworking spots, offices by the day or by time slot, rooms used on a day-use basis equipped with a desk, and meeting rooms, individually or as part of subscription plans. Additional services (catering, equipment) may be offered by the partner hotel.

The essential characteristics of each service (space, hotel, time slot, price, services included) are presented before the order is validated or in the quote. Photographs are non-contractual. The availability of the spaces and the composition of the network may change, in accordance with the Terms of Use.

Article 5: Booking process

5.1 Instant booking

For coworking, offices by the day or by time slot and day-use, the client selects the service and validates the payment. The sale is firm and the contract is concluded upon confirmation by the platform. A summary of the essential conditions is sent to the client.

5.2 Booking by quote and option

For meeting rooms and specific requests, Aeria may prepare a quote. An option (pre-reservation) may be placed for a validity period of [7] days, after which it is automatically released failing confirmation. The contract is concluded upon signature or written acceptance of the quote and upon the payment provided for in Article 7. Any specific conditions of the partner hotel set out in the quote supplement these Terms of Sale and prevail over them in the event of a discrepancy for the service concerned.

For services involving catering or a number of participants, the client communicates the final headcount at the latest [3] business days before the date. Invoicing is based on the confirmed headcount, or on the actual headcount if higher.

Article 6: Prices, service fees and VAT

The applicable prices are those displayed on the platform or indicated in the quote at the time of the order. They are expressed in Swiss francs (CHF). Aeria's remuneration is included in the price displayed, except for service fees indicated separately before the order is validated.

As Aeria Workspaces Sàrl is not, to date, subject to VAT, it does not add or charge any VAT on its own intermediary remuneration. The price of the services provided by the partner hotels may however include Swiss value added tax (VAT) at the applicable rate (currently 8.1%), due by the partner hotel concerned. Where it applies, this VAT is included in the price displayed and shown on the corresponding receipt or invoice. Aeria collects the price, including the hotel's VAT where applicable, as a collection agent on behalf of the partner hotel.

Article 7: Payment

Payment of the full price is due at the time of booking, by the means of payment offered on the platform. Payments are processed by the provider Stripe; Aeria does not store card numbers. For bookings made by quote, full payment is due upon confirmation of the order, save for specific conditions set out in the quote.

In the event of payment failure or refusal, the order is not confirmed and the contract is not formed. Aeria is not liable for malfunctions attributable to the payment service provider. The payment made into Aeria's hands releases the client from its payment obligation towards the partner hotel up to the amount paid, Aeria acting as a collection agent.

Article 8: Deposit and pre-authorisation

For certain services, in particular day-use, a guarantee in the form of a bank pre-authorisation of CHF 300 may be required as a deposit. This pre-authorisation is not a debit; it is released after use, subject to charging in the event of damage or breach, in accordance with the Terms of Use. The amount and terms of the deposit are indicated before confirmation of the order.

Article 9: Invoicing

Aeria, or its payment service provider, issues the receipt or invoice corresponding to the order. Invoices are sent electronically. Any dispute of an invoice must be reported to Aeria within [30] days following its issuance, failing which it is deemed accepted, subject to mandatory provisions.

Article 10: Modification of the order

Any request for modification (date, time, headcount, space) is subject to availability and to the agreement of the partner hotel. It may give rise to a price adjustment. Failing agreement, the initial order remains applicable under the conditions of Article 11.

Article 11: Cancellation, no-show and refund

The client may cancel or modify a booking free of charge up to four (4) hours before the start of the reserved time slot; in that case, the amount paid is refunded in full. After this deadline, the service is due and gives rise to no refund. The same applies in the event of no-show by the client. Any specific conditions set out in a quote of the partner hotel are reserved.

On an exceptional basis, in particular in the event of unavailability of the space or force majeure, Aeria or the partner hotel may cancel or move a booking; in that case, Aeria offers an equivalent space or provides a full refund of the booking concerned, to the exclusion of any other compensation. Aeria may cancel any suspicious booking or any unpaid order without compensation.

Swiss law does not provide for a general right of withdrawal for the benefit of the consumer in respect of services booked online. The cancellation conditions above apply, subject to mandatory provisions.

Article 12: Subscriptions

Subscription plans (for example unlimited access or a limited number of days) are described on the platform, together with their price, duration and terms of renewal and termination. The subscription confers a right of access to the network as a whole, without any guarantee of a specific establishment, address or location. The terms of availability and treatment in the event of unavailability (refund of the day or carry-over depending on the plan) are governed by the Terms of Use. Termination is carried out according to the terms indicated, subject to sums due and bookings in progress.

Article 13: Credits

Where a refund is due, Aeria may, with the client's agreement, grant it in the form of a credit usable on a future booking. Unless a mandatory provision provides otherwise, the validity period of a credit is [12] months. Credits are neither transferable nor convertible into cash, save for a mandatory legal provision.

Article 14: Client obligations and rules of use

The client guarantees the accuracy of the information provided at the time of the order. It uses the space in accordance with its intended purpose (quiet office activity), the partner hotel's internal rules and the safety instructions, and complies with the access conditions (opening hours, presentation of an identity document where applicable). The client is liable for the damage it causes and for the persons it introduces into the space, in accordance with the Terms of Use.

Article 15: Access, refusal and early termination

The partner hotel and Aeria may refuse access to a space or terminate it early in the event of non-compliance with the Terms of Use, the Terms of Sale, the internal rules or the safety instructions, of inappropriate behaviour, manifest intoxication or a risk to the safety or peace of persons or property, and this even where the booking is confirmed. In such cases, the booking remains due and gives rise to no refund.

Article 16: Reviews and content

The client may be invited to leave a review after a service. It undertakes to publish sincere reviews that are neither misleading nor disparaging, and grants Aeria a free, worldwide and non-exclusive licence to use this content for the purposes of operating and promoting the platform, in accordance with the Terms of Use. Aeria may moderate or remove any unlawful content or content contrary to its conditions.

Article 17: Insurance

The client is personally responsible for arranging the insurance necessary for its activity, in particular civil liability insurance. Aeria provides no insurance cover for the benefit of the client in respect of the use of the spaces.

Article 18: Warranty and liability

Aeria provides its services with the required care. Its liability is limited to the proper performance of the intermediation, reservation and payment services for which it is itself responsible. Within the limits permitted by applicable law and subject to mandatory provisions (in particular in the event of gross negligence, wilful misconduct or harm to life or bodily integrity), Aeria's liability is limited to the amount of the order concerned, whatever the basis invoked. The detailed exclusions and limitations of liability are set out in the Terms of Use.

Article 19: Force majeure

No party may be held liable for a breach resulting from an event of force majeure, that is, any unforeseeable, insurmountable and external event beyond its reasonable control. The affected obligations are suspended for the duration of the impediment.

Article 20: Claims and mediation

Any claim relating to an order, a booking or a payment is addressed to Aeria at info@aeria-workspaces.com. Claims relating to the condition, safety or services of a space are addressed directly to the partner hotel, which is solely responsible in this respect, and reported to Aeria within the deadlines provided for in the Terms of Use. Before any legal action, the parties shall endeavour to find an amicable solution within thirty (30) days from the written notification of the dispute.

Article 21: Personal data

The personal data collected in connection with orders is processed in accordance with the privacy policy and the cookie policy, available on the platform.

Article 22: Amendment of the Terms of Sale

Aeria may amend these Terms of Sale to take account of legal, technical or commercial developments. The Terms of Sale applicable to an order are those in force at the time of its validation.

Article 23: Miscellaneous provisions

If a clause of these Terms of Sale were held to be void or unenforceable, the other clauses would retain their full validity, and the clause concerned would be replaced by a valid provision of equivalent economic effect. Aeria may assign all or part of its rights and obligations to a third party, in particular in the context of a reorganisation, and use subcontractors. These Terms of Sale, together with the Terms of Use and the privacy policy, constitute the entire agreement between the parties in relation to their subject matter.

These Terms of Sale are drawn up in French and may be translated into other languages. In the event of any discrepancy between the versions, the French version shall prevail.

Article 24: Governing law and jurisdiction

These Terms of Sale are governed by Swiss law, to the exclusion of conflict-of-law rules and non-mandatory international treaties. Any dispute relating to their validity, interpretation or performance is subject to the exclusive jurisdiction of the courts of Aeria's registered office, in Geneva, subject to a mandatory jurisdiction provided for by law in favour of the consumer client.